REFUND & CANCELLATION POLICY
This policy ensures clarity and fairness for both clients and Kcivre Entertainment.
1. Deposits
All deposits are non-refundable.
Deposits secure your date and prevent other clients from booking the same time.
​
2. Client Cancellations
If the client cancels:
• 30+ days before the event:
Deposit is forfeited, but no additional payment is required.
• 7–29 days before the event:
Client is responsible for 50% of the remaining balance.
• Less than 7 days before the event:
Client is responsible for the full remaining balance due to loss of opportunity for rebooking.
​
3. Rescheduling
We allow one free reschedule if the new date is available.
If the new date is not available, it will be treated as a cancellation.
​
4. Weather
For outdoor events:
-
If severe weather prevents performance, we will attempt to relocate indoors or delay start time.
-
If the event cannot proceed and no indoor option exists, the deposit is forfeited.
-
Balance may be reduced based on circumstances; handled case-by-case.
5. DJ-Initiated Cancellations
If Kcivre Entertainment must cancel due to illness, emergency, or unforeseen circumstances:
-
Client will receive a full refund, including the deposit.
-
We will make every effort to provide a qualified replacement DJ if possible.
6. Late Payments
Late payments may result in:
-
Additional fees
-
Cancellation of service
-
Withholding of performance until payment is made
7. No-Show by Client or Venue Issues
If the DJ arrives and:
-
The event is canceled onsite
-
The venue denies access
-
Safety issues prevent setup or performance
The contract is considered fulfilled and no refunds will be issued.
8. Contact for Refund Questions
📧 sokcivre@tmepmusic.com
📞 443-831-5961